At www.fastdelivery.lk, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

By accessing or using our website, you agree to the terms outlined in this policy.

Collection of Personal Data

Whenever we collect personal data from you, we will clearly inform you. The types of personal data we may collect include, but are not limited to:

  • Your name

  • Email address

  • Phone number

  • Delivery address

  • Order and payment-related information

  • Website usage and navigation data

When submitting your information, it will always be indicated whether providing the data is voluntary or required to complete a specific action, such as placing an order.

Your personal data may be collected in the following situations:

  • When you place an order through www.fastdelivery.lk

  • When you contact us via forms, email, or phone

  • When you subscribe to newsletters or promotional updates

  • When you create or use a customer account

  • When you participate in promotions or campaigns (if applicable)

If you use the same contact details across multiple services, your data will be stored securely in one system to avoid duplication and unnecessary communications.

Use of Personal Data

We collect and use personal data for the following purposes:

  • Processing and delivering orders

  • Communicating order updates and service information

  • Managing customer accounts

  • Responding to inquiries and customer support requests

  • Sending newsletters, offers, or promotional messages (only with consent)

  • Improving our services, website performance, and user experience

  • Internal analysis, reporting, and statistical purposes

Marketing communications will only be sent if you have given your explicit consent, unless otherwise permitted by applicable law.

Website Analytics & Statistics

www.fastdelivery.lk collects non-personal statistical data related to website usage, such as pages visited and services viewed. This information does not identify individual users and is used solely to improve website functionality, services, and customer experience.

We do not sell, trade, or disclose browsing behavior or purchase history to third parties.

Transfer of Personal Data to Third Parties

We do not share your personal data with third parties without your consent, except where necessary to fulfill our services. This includes:

  • Sharing delivery-related information with logistics and courier partners

  • Sharing data when required by law, regulatory authorities, or law enforcement (e.g., fraud prevention)

  • Sharing data in the event of a business restructuring, merger, or sale, in compliance with applicable data protection laws

Disclosure to Data Processors

Your personal data may be shared with trusted service providers who process data on behalf of www.fastdelivery.lk, such as email communication or system support providers. These partners are contractually obligated to handle data securely and only according to our instructions.

Data Retention & Deletion

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. Once no longer required, data will be securely deleted or anonymized in accordance with legal and operational requirements.

Cookies

We may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. You can manage cookie preferences through your browser settings.

Security Measures

We have implemented appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

Your Rights

You have the right to:

  • Request access to your personal data

  • Correct or update inaccurate information

  • Request deletion or restriction of your data (subject to legal obligations)

  • Object to certain types of data processing, including marketing

  • Request data portability, where applicable

Requests may be subject to verification and applicable legal limitations.

Withdrawal of Consent

You may withdraw your consent at any time. Upon withdrawal, we will stop processing your personal data unless continued processing is required by law or another lawful basis applies.

To withdraw consent, please contact us using the details below.

External Links

Our website may contain links to third-party websites. www.fastdelivery.lk is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies before providing personal data.

Complaints & Contact Information

If you have any questions, concerns, or complaints regarding how your personal data is handled, please contact us via email, phone, or written correspondence through the contact details provided on www.fastdelivery.lk